arjuna96 Terms of Use

When you create an account on arjuna96, you agree to our terms of service. These terms set out your rights and our responsibilities—how we handle your deposits, what happens when you place bets or play our games, how we settle disputes, and what happens if you decide to close your account. We keep our terms plain and factual rather than dense and legal, so you understand what you are signing up for.

Our services are available only where local law permits. You are responsible for verifying that your access to and use of arjuna96 complies with your own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited. If you live in a region where our services are restricted, your account will not be activated.

This document outlines our account policy, payment terms, game rules, and dispute procedures on arjuna96. Please read it carefully before opening an account. If you have questions about any clause, our support team is available to clarify during business hours.

Account Opening and Your Obligations on arjuna96

Who can open an account

To open an account on arjuna96, you must be of legal age in your jurisdiction. We require a valid email address, a national identification document (such as a passport or national ID card), and proof of address. Our team verifies this information as part of our know-your-customer (KYC) process.

You are responsible for providing accurate, current, and complete information. If we discover that your identity or address details are false, we may suspend or close your account without refund. Similarly, if your account is used for money laundering, fraud, or other illegal activity, we will close it immediately and may report the activity to authorities.

Your account is personal and non-transferable

Your arjuna96 account belongs only to you. You may not share your login credentials, allow another person to use your account, or transfer your account to someone else. If we detect unauthorized access or account sharing, we will lock your account pending investigation. You alone are responsible for keeping your password secure and for all activity that occurs under your account.

Jurisdiction notice

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Members are responsible for verifying that their access and use comply with their own jurisdiction's law.

Deposits, Withdrawals, and Dispute Resolution on arjuna96

Funding your account

arjuna96 accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Once your payment is processed, your account balance updates and you can immediately place bets, play slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), or join live-dealer tables.

We do not impose a minimum or maximum deposit amount, but individual payment methods may have their own limits. Your bank or payment provider may also set restrictions. We are not responsible for payment delays or failures caused by your bank or payment method. If your deposit does not appear in your account within the expected timeframe, contact our support team with your transaction reference, and we will investigate.

Withdrawals and settlement

When you withdraw funds from arjuna96, we return your money to the payment method you originally deposited from. We do not permit withdrawals to a different payment method for anti-money-laundering compliance. Our team verifies withdrawal requests to ensure they comply with our terms and applicable law; this may take up to one business day. Once verified, standard processing times apply depending on your payment method.

If you have won funds from our sportsbook (Liga 1, Piala AFF, Champions League bets), live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), or slot tournaments, your winnings are added to your account balance. You may withdraw these funds following the same process as any other balance withdrawal.

Bonus terms and promotional offers

From time to time, arjuna96 may offer promotional bonuses or deposit matches to new or existing members. Any bonus is subject to terms specified at the time of offer. Typical conditions include a minimum deposit amount, a playthrough requirement (a number of spins or bets you must place before withdrawing bonus funds), and restricted game categories. We will publish these terms clearly before you accept a bonus. If you disagree with bonus terms, you may decline the bonus and play with your own funds only.

Game rules and settlement

arjuna96 operates sportsbook markets, live-dealer games, and slot tournaments. Each product category has its own rules. Our sportsbook settles bets based on official results announced by the relevant governing body (for example, Liga 1 results come from the official league, Piala Indonesia from the national federation). Our live-dealer games settle based on the outcome of the live broadcast (for example, roulette bets settle on where the ball lands). Our slot games settle based on the game's internal random-number generator result.

If a match is cancelled, postponed, or abandoned, sportsbook bets may be voided and stakes refunded, or they may be settled on alternative data depending on the market terms. Similarly, if a live-dealer table experiences technical failure, affected bets are typically voided. We post settlement rules for each game category in our game guide or at the point of betting.

Dispute resolution

If you dispute a bet settlement, game outcome, or account balance, contact our support team immediately with evidence (screenshots, transaction IDs, bet confirmation numbers). Our team investigates disputes during business hours. We respond in English and Indonesian. Members in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions receive the same investigation process.

Our investigation typically takes one to five business days depending on complexity. Once complete, we notify you of our decision and any corrective action (such as crediting your account if an error is confirmed). If you remain unsatisfied, you may escalate your dispute to our senior team, who will review the decision. Our aim is to resolve all disputes fairly and transparently.

Account closure and dormancy

You may close your arjuna96 account at any time by requesting account closure through our support team. We will process your final withdrawal (after KYC verification) and deactivate your account. Once closed, your account cannot be reactivated; you would need to open a new account and complete KYC again.

If your account is inactive (no logins, bets, or game activity) for 12 consecutive months, we may freeze it. You can reactivate a frozen account by logging in and confirming your identity. Any funds in a frozen account remain yours; they do not expire or diminish.

Changes to our terms

We may update these terms from time to time to reflect changes in our service, applicable law, or operational requirements. We will notify you of material changes by email or through a notice on our platform. If you continue to use arjuna96 after we post an update, you accept the new terms. If you do not accept a change, you may close your account.

Our terms of use reflect our commitment to fair, transparent, and lawful operation. We recognize that members deserve clarity about what happens when they deposit, play, and withdraw. We enforce these terms consistently across our member base. If you have questions about any aspect of our terms, our support team is ready to explain during business hours in English and Indonesian.

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